Support
How can we help?
Step-by-step guides for everything in Sliver — uploading, editing, AI refinement, hotkeys, exporting, and billing. Can’t find what you need? Email support and we’ll get back to you within one business day.
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Getting started
How to upload a video
Drop a long-form video into Sliver and the pipeline generates clips, chapters, and a condensed cut automatically.
3 min read →
Using the editor
How to edit a clip with AI
Sliver’s AI refinement panel takes natural-language commands and rewrites the clip — trim, reframe, add titles, change captions.
4 min read →
Billing & account
How to change your plan or billing details
Upgrade, downgrade, cancel, or update your card from the Account page. We use Stripe’s hosted customer portal so it works like any other subscription you manage.
3 min read →
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Getting started
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Using the editor
- 4 min →
How to edit a clip in the timeline
Open any AI-cut clip, trim the boundaries on the timeline, swap framing strategies, and let the auto-rerender update the preview.
- 2 min →
Editor keyboard shortcuts
The full keyboard reference. Same shortcuts as Premiere / Final Cut / DaVinci where possible, so muscle memory transfers.
- 4 min →
How to edit a clip with AI
Sliver’s AI refinement panel takes natural-language commands and rewrites the clip — trim, reframe, add titles, change captions.
- 2 min →
How to export and download clips
Every rendered clip is downloadable as an .mp4. Bulk-download a whole project, or grab a single clip for a one-off upload.
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